By Shahid Abdul-Karim, New Haven Register POSTED: 04/16/17, 8:56 PM EDT

NEW HAVEN >> First impressions matter, especially when entering a hospital.

Walking through that hospital door is the first level of assessment through the eyes of healthcare consumers and customers. But hospital cleanliness is more than a mere perception. In some cases, it can be a matter of life or death.

Environmental Services Director George Pressley understands the business of hospital environment hygiene as an integral part of a patient's experience. He has been charged with maintaining a clean and safe environment for the entire Yale New Haven Hospital campus system, a role that can affect how the hospital ranks in patient satisfaction scores and the prevention of spreading infectious disease.

A year into the job, Pressley, 34, has been a stickler for providing a positive experience for patients through extensive staff training while maintaining department morale and improving operational and productivity efficiencies... Read More at New Haven Register